Data Protection Information
About us and our website
We, BSH Household Appliances Manufacturing Private Limited operate this website. Please use the contact information provided on the Company Information (/Imprint) page to contact us.
If you get in touch with us, we will store and process the information you provide for the purpose of handling your enquiry and any follow-up questions. We process data in this context as required by applicable laws.
Our guiding principles
We take protecting your information very seriously. Your data is therefore processed with great care and in strict compliance with applicable data protection law. Organisational and technical security measures have been taken to protect all of our websites against the risks present in processing personal data. Our partners who support us in the provision of this website must comply with these provisions as well.
What we log as standard
You can use all the areas of our website that are not access-protected without disclosing your identity. We log every use of our website as standard in order to remedy faults and clarify security incidents. You can find more about our log data in the section "How we process your data".
Which permissions do we have to process your data
We respect your privacy. Consequently, we process your data when we are permitted to do so. It goes without saying that you can also give us permission to process your data by opting in to data processing on our website. In other cases, we process your data because we are permitted to do so to the extent allowable under applicable law. If, for example, you place an order through our website, we process your data in order to fulfil that contract. The same applies when you make use of other services on our website that require your data to be processed. We process your data when we have a legitimate interest in doing so. One example of this is the log data that we collect in order to ensure that our website can be operated without defects, amongst other things. In any case, we will inform you if any relevant processing of your data takes place, and your interests are taken into consideration each time that data is processed as a matter of course. In the event that you have cause for complaint, you can find your rights regarding the processing of your data in the latter section of this Data Protection Information.
The permissions we make use of, and when, are outlined in the following section. You can find more detailed information on how your data is collected, processed and used on our website (i.e. the type, scope and purpose of data processing) in the same section.
What else you should know:
Users below the age of 18 should only transmit personal data to us with the consent of their parent or legal guardian. The applicable data protection law that applies may result in different age limits in this regard.
Our website may contain links to other websites. We have no influence over how your data is processed on these websites or their compliance with provisions on data protection. Please note any Data Protection Information they provide.
How we process your data (logs, cookies, tracking, etc.)
For technical reasons, each time your internet browser accesses our website it automatically sends information to our web server (i.e. log data). We store some of this information in log files, such as:
/The date of the access
/The time of the access
/The URL of the linking website
/The files accessed
/The volume of data transferred
/The browser type and version
/The operating system
/The IP address (Anonymized)
Log data does not contain personal data. As a general rule, we only analyse log data in order to remedy faults in the operation of our website or clarify security incidents. We store this log data indefinitely.
It is sometimes necessary for us to collect additional personal information as well as log data in order to remedy faults or preserve evidence relating to security incidents. In these cases, we process the log data by applicable law. We delete this data once the fault has been remedied or the security incident has been clarified in full, or if the original purpose of the processing no longer exists due to other factors. In the event of a security incident, we may transmit log data to the law enforcement agencies, public or regulatory authorities, investigating authorities or other organizations on a case-by-case basis, to the extent permitted by the applicable laws.
We always store log data separately from other data collected that relates to the use of our Website.
Registering on our website to access the Corporate Design Extranet
You can register as a user on our website to access the Corporate Design Extranet. We collect and process the following details as part of the registration process:
/ First and last name
/ E-mail address
/ Postal Address
/ Contact at BSH
We process your data in this context with your consent. You can withdraw this consent at any time. We store registered users' data until the user deletes their account. Users with the relevant authorisation can delete their account at any time through their user account. The user account also allows users to change or delete specific information provided at the time of registration at any time.
It goes without saying that we will provide you with information about the data we hold about you on request. We will also be happy to correct inaccurate information or delete information we hold about you on request, provided that said deletion is not prohibited under the terms of our legal obligations to retain certain information. To request this, please use the contact information provided at the end of this Data Protection Information.
Participation in Special Events
When you register for an event, we store and use the information you provide in order to run the event and complete any follow-ups. The data we collect for this purpose depends on the registration form on the event page in question. Upon request, registered participants can receive information about the data they provided when registering or have any incorrect details corrected. To request this, please use the contact information provided at the end of this Data Protection Information.
We process your data to run the event and complete any follow-ups by applicable laws. Your data is deleted once it is no longer required to run the event or complete any follow-ups.
Cookies cannot be used to run programs or transfer viruses to a computer. Cookies can only be read by the web server they originate from.
We do not share the information stored in the cookies with third parties without your express permission.
You can also view our website without cookies. Internet browsers are often configured to accept cookies. To prevent your internet browser from using cookies, you can disable cookie use via the settings in your internet browser. The help functions in your browser can show you how to disable and/or delete cookies in your internet browser. Please note that disabling/deleting cookies may result in individual functions on our website no longer working as expected. Cookies that may be required for certain functions on our website are set out below. In addition, disabling/deleting cookies will only affect the internet browser used to do so. Disabling/deleting cookies must therefore be repeated for any other internet browsers accordingly.
Cookies that we use for specific functions, without references to individuals:
/ Cookies that store certain user preferences (e.g. search or language settings)
/Cookies that store information in order to guarantee flawless playback of video or audio content
/ Cookies that temporarily store certain user entries (e.g. the contents of a shopping basket or online form)
Cookies that we use for specific functions, with references to individuals:
/ Cookies that serve to identify or authenticate our users
We process data in this context by applicable laws. We store this data until the cookie in question expires or until you delete it.
Any further processing of personal data using cookies is outlined in the relevant sections within this information.
Web analytics using pseudonymised user profiles
We use web analytics tools for various purposes on our website. You can find information on the web analytics tools we use below, including a description of the data processing in question, the purposes of that processing and how you can prevent the web analytics tool from collecting and processing your data. Please note that placing opt-out cookies can only prevent the collection and processing of your data by web analytics tools to a limited extent. You can find more information about this in the section on cookies.
Web analytics tool: Adobe Analytics (Omniture)
We use the Adobe Analytics service provided by Adobe Systems Software Ireland Ltd., 4-6 Riverwalk, Citywest Business Park, Dublin 24, Ireland ("Adobe") to collect the usage data and generate the usage profiles. The information relating to your use of our website is transferred to Adobe servers, analysed and solely returned to us as cumulative data. This data allows us to identify trends in how the website is generally used.
We do not conflate the resultant usage profiles with your name or any other details that could disclose your identity, such as your e-mail address. We process data in this context as required by applicable laws. The usage data is stored by the service used for a maximum duration of 37 months from the date on which it was collected.
Opt-out: Please use Adobe's opt-out website if you wish to prevent your usage data being collected. You can find information about how Adobe Analytics cookies work and the opt-out option via the following link: http://www.adobe.com/privacy/opt-out.html
Web analytics tool: Mouseflow
In order to help us design our website appropriately, we may collect usage data relating to your visit to our website using analytics cookies and other technologies. As part of this, we record the mouse movements and clicks of randomly selected users of our website. Your IP address is anonymised as a matter of course. The resultant log of your use of our website is randomly analysed so that we can derive potential improvements for our website from it.
We use service provider Mouseflow ApS, Flaesketorvet 68, 1711 Copenhagen, Denmark for the purpose of collecting this usage data.
We do not conflate the resultant usage profiles with your name or any other details that could disclose your identity, such as your e-mail address. We process data in this context as required by applicable laws. The usage data is deleted three months after the date on which it is collected.
Display of BSH Locations Using Google Maps
One feature available to you as a user of our website is a map showing BSH locations worldwide. We use Google Maps to display this map. Google Maps is a service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. You can find details on how personal data is processed when Google Maps is used via the following link: https://policies.google.com/privacy
Cases where we transmit your data
We work together with a number of service providers to implement and operate our website. We have chosen these service providers carefully and concluded a data protection agreement with each individual service provider to keep your information safe.
The service providers we use to implement and operate our website are:
/ Service provider for hosting services
/ Service provider for programming services
/ Service provider for sales and marketing services
/ Service provider for hotline services
Should you have cause for complaint, you can find an outline of your rights below.
Your right to information about your data
We will provide you with information about the data we hold about you on request.
Your right to correct and complete your data
We will correct inaccurate information about you if you notify us accordingly. We will complete incomplete data if you notify us accordingly, provided this data is necessary for the intended purpose of processing your data.
Your right to delete your data
We will delete the information we hold about you on request. However, some data will only be deleted subject to a defined period of retention, for example because we are required to retain the data by law in some cases, or because we require the data to fulfil our contractual obligations to you.
Your right to have your data blocked
In certain legally determined cases, we will block your data if you would like us to do so. Blocked data is only further processed to a very limited extent.
Your right to withdraw consent
You can withdraw consent given for your data to be processed with effect for the future at any time. The legality of processing your data remains unaffected by this up to the point at which your consent is withdrawn.
Your right to object to the processing of your data
You can object to the processing of your data with effect for the future at any time, if we are processing your data on the basis of our legitimate interest and/or to the extent permitted by the applicable laws. In the event that you object we will cease processing your data, provided that there are no compelling and legitimate grounds for further processing. The processing of your data for the purposes of direct marketing never constitutes compelling and legitimate grounds for us.
Your right to appeal to a regulatory authority
You may lodge an appeal pertaining to data protection with a data protection authority, if available.
Your point of contact for all questions relating to data protection
If you have any questions relating to data protection or exercising your rights, you can contact our data protection officer via email to firstname.lastname@example.org .
Changes to this Data Protection Information
This Data Protection Information reflects the current state of data processing on our website. In the event of changes to data processing, this Data Protection Information will be updated accordingly. We always provide the latest version of this Data Protection Information on our website so that you can find out about the scope of data processing on our website.
Valid from: July 2018 Version: RAP_DPI_Version_1.0